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WORKSHOP

Empathy & Conflict Resolution

Empathy & Conflict Resolution

  • Workshop Focus :

  • Empathy, Conflict Resolution

Key Impact and Learning Outcomes:

  • Recognising and understanding conflict situations and how they arise
  • Understanding that everyone responds to conflict in different ways
  • Discovering and practicing methods to help de-escalate conflict situations
  • Developing strong communication skills to ensure the other person’s feelings are validated and the situation can be resolved
  • Practice using body language and vocal range to help calm situations
  • Practice being open and adaptable in challenging interactions with customers or colleagues

This fully interactive workshop focuses on the discovery of your own personal conflict management style, developing stronger communication skills and adaptability, and how to better use empathy in order to defuse conflict situations when they arise.

During the session we take participants through a gradual journey of practical exercises which helps them build up an understanding of different communication styles, how to calm and defuse conflict and how to demonstrate empathy and compassion in situations of anger and aggression.

Contact The Big House Means Business team to book or make an enquiry about how this workshop can be tailored to your needs, or check out our full range of workshops.

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